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Tuesday, April 24, 2007 6:15 PM

Social Networking Core Tenets -- KPIs

My new organization uses these terms. We didn't. We used some others, but the end game is the same. Just to be clear, tenets call out what we value (though not necessarily why), and the KPI's (key performance indicators) are intended to help us...
Posted by Bob
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Monday, April 16, 2007 4:45 PM

The tools of flow and the value of community

This article describes the value of the next generation of Microsoft community investments to the customer. Actually it does so three times: short, medium, and large. Short and sweet answer: In the experience of most people, the internet makes available...
Posted by Bob
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Sunday, March 04, 2007 11:59 AM

Just a little more on "What is Community"

I can't help myself. I'm bent on doing my utmost to come to some agreement on the meaning of terms under discussion. It's become top-of-mind for me recently because my group has been part of a general reorganization and the slow process of understanding...
Posted by Bob
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